If you notice it's taking too long to stream your favorite movie or you're seeing a 404 error, you might be in the middle of an outage. On the other side, there are Site Reliability Engineers who get alerted right away and need to restore the service for you. During these critical times, companies like Netflix rely on Sumo Logic to get real time analytics.
For the SREs, finding the root cause of an outage requires navigating through many dashboards often times without much context. In 2019, we started to see a trend where customers started migrating some of their data to other tools - that provided more flexibility and a concise workflow. Our team set out to support SREs better through these stressful times by revamping the dashboard experience from browsing to filtering content.
Soraya Nunkunkit・Lead Product Designer
Aona Yang・UX Researcher
Abhi Khanna・Product Manager
Jeremy Asuncion・UI Engineer
The first critical step for Andre is to narrow down the scope of his search. I helped the team understand the pros and cons of each alternative. From quickest to execute to rethinking the workflow. Option B was the winner since it helped Andre navigate complex hierarchy quickly without losing the dashboard view.
This view right here is worth the money. People cannot f****** find the data they need when they need it.
UX is very neat...It's more intuitive than Grafana, definitely the ability to see namespaces is very nice.
I couldn't have the made the transition to production on Kubernetes as quickly as I did without the visibility [Explorer] provided.