For Site Reliability Engineers, the clock is ticking from the moment they receive an alert and finding the root cause of an outage requires looking through many dashboards often times without much context.
“This view right here is worth the money. People cannot f****** find the data they need when they need it. I built a custom app type to help them but this solves that challenge”
It has been a privilege to work on simplifying a manual workflow that gives back SREs more time to sleep or more time with their families. Over the course of the project I learned to abstract technical concepts through analogies. By investing time on breaking down complexity, I was able to bridge the gap between design and engineering so our team could step into the world of the SRE without getting confused by technical terms. I want to continue this practice so other teams don't feel intimidated by complexity.